Tackling unexpectedly high bills – the consumer experience

Ofcom is today asking consumers to get in touch if they have received a higher than expected mobile, landline or broadband bill in the past 12 months.

Consumers can sometimes find themselves faced with bills for unexpected costs such as using their mobile abroad, making more calls than their monthly allowance, having their phone stolen, calling expensive or premium rate numbers, or downloading data.

Existing rules

There are already Ofcom rules in place to make sure that consumers are provided with clear and transparent information about their contracts and bills, as well as European regulations to limit charges when making calls or accessing the internet on a mobile phone while in Europe.

However, Ofcom’s research shows that 6 per cent of UK consumers received an unexpectedly high mobile phone bill over the past 12 months, with 18 per cent of those people receiving a bill of over £100 more than expected.

For landlines, 5 per cent of people had received an unexpectedly high bill over the past 12 months, with 9 per cent of those people receiving a bill of over £100 more than expected.

Consumers’ experiences

Ofcom would like to hear from consumers that have received a one-off unusually higher than expected mobile, landline, or broadband bill in the past 12 months, to consider whether there is a need for further action either by Ofcom or by communications providers. Ofcom is also talking to communications providers about the steps they already take to protect their customers from unexpectedly high bills.

As well as responses from individual consumers, Ofcom would also like to hear from other interested stakeholders. Ofcom will consider all responses to the Call for Inputs, and information gathered from communications providers in order to better understand the issues around unexpectedly high bills.

Ofcom would like to hear from consumers and stakeholders by 14 June 2011 and can be contacted via its website http://stakeholders.ofcom.org.uk/consultations/unexpectedly-high-bills/, or by email at unexpectedlyhighbills@ofcom.org.uk[1][2]

The full Call for Inputs concerning unexpectedly high bills can be found here: http://stakeholders.ofcom.org.uk/consultations/unexpectedly-high-bills/[3]


1. Advice for consumers on what to do if they receive an unexpectedly high bill can be found at: http://consumers.ofcom.org.uk/2011/05/billing-problems/.[4]

2. Under section 3(1)(a) of the Communications Act 2003, Ofcom has a duty to further the interests of consumers and citizens in relation to communications matters.

3. Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.

4. For further information about Ofcom please visit: www.ofcom.org.uk. Ofcom’s news releases can be found at: http://media.ofcom.org.uk/[5]


Amber Vassiliou
Media & Corporate Relations
0300 123 4000[6]


Source URL: Read More
The public content above was dynamically discovered – by graded relevancy to this site’s keyword domain name. Such discovery was by systematic attempts to filter for “Creative Commons“ re-use licensing and/or by Press Release distributions. “Source URL” states the content’s owner and/or publisher. When possible, this site references the content above to generate its value-add, the dynamic sentimental analysis below, which allows us to research global sentiments across a multitude of topics related to this site’s specific keyword domain name. Additionally, when possible, this site references the content above to provide on-demand (multilingual) translations and/or to power its “Read Article to Me” feature, which reads the content aloud to visitors. Where applicable, this site also auto-generates a “References” section, which appends the content above by listing all mentioned links. Views expressed in the content above are solely those of the author(s). We do not endorse, offer to sell, promote, recommend, or, otherwise, make any statement about the content above. We reference the content above for your “reading” entertainment purposes only. Review “DMCA & Terms”, at the bottom of this site, for terms of your access and use as well as for applicable DMCA take-down request.

Acquire this Domain
You can acquire this site’s domain name! We have nurtured its online marketing value by systematically curating this site by the domain’s relevant keywords. Explore our content network – you can advertise on each or rent vs. buy the domain. Buy@TLDtraders.com | Skype: TLDtraders | +1 (475) BUY-NAME (289 – 6263). Thousands search by this site’s exact keyword domain name! Most are sent here because search engines often love the keyword. This domain can be your 24/7 lead generator! If you own it, you could capture a large amount of online traffic for your niche. Stop wasting money on ads. Instead, buy this domain to gain a long-term marketing asset. If you can’t afford to buy then you can rent the domain.

About Us
We are Internet Investors, Developers, and Franchisers – operating a content network of several thousand sites while federating 100+ eCommerce and SaaS startups. With our proprietary “inverted incubation” model, we leverage a portfolio of $100M in valued domains to impact online trends, traffic, and transactions. We use robotic process automation, machine learning, and other proprietary approaches to power our content network. Contact us to learn how we can help you with your online marketing and/or site maintenance.